TICKET / TOUR PACKAGE is strictly NON-REFUNDABLE/NON-REROUTEABLE/NON TRANSFERRABLE. No Show on booked dates will render services forfeited. No refund will be extended for any unused services.
Minor passengers below 18 years old must be accompanied by parents, either mother or father at the airport. Otherwise, guardians must secure clearance from DSWD/ Letter of Consent and a copy of their IDs.
Passenger guarantees that the names in confirmed booking are correct and same spelling with the passports/valid I.D.
No Show on booked dates will render services forfeited. No refund will be extended for any unused services.
In the event of Mandated government cancellations or Force Majeure (Eg. Emergencies, Accident, Storm/Typhoon, Rally, Calamities, Etc.) which are beyond our control, Travel Bug Travel and Tours will not be held liable to any surcharges/penalties imposed by the hotel/ resort/operators.
LAND ARRANGEMENT rebooking is subject to Hotel/Operator’s approval and additional fees may apply for room/tour rate differences.
FLIGHT CANCELLATIONS and DELAYS of the airlines are beyond Travel Bug Travel and Toursβ control, hence, it accepts no responsibility for these events. If you availed the ticket with us, we will extend necessary assistance to address your concern. We will assist to request flight REBOOKING, TRAVEL FUND, or REFUND on canceled flights but the Airline Company will be responsible for the final decision on such requests. Note that Initial Service Charge is non-refundable.
Passengers must check the airline website (Under manage booking section) or contact us for any flight changes before your flight. Travel Bug Travel and Tours is not liable for missed airport transfers or Tours Due to Flight Delays or Flight Changes/Disruptions. In any case, we will extend necessary assistance to address concerns of our guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests.
INSURANCE – Tour packages do not include Travel Insurance and we highly recommend that you purchase full coverage prior to your travel. Should you fail to secure travel insurance, then you accept full responsibility and indemnify Travel Bug Travel and Tours for any and all costs that may arise.
TOUR and TRANSFERS – All Transfers and tours are on a seat-in-coach basis (Joiners).
Travel Bug Travel and Tour reserves the right to cancel or re-schedule a tour if group numbers are insufficient to confirm a group departure. We also reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or canceled at any moment during the tour to assure the safety of all passengers. Driver / Tour Guide can only wait for you for 10 minutes. Guests should be in the lobby on time for the tour/ departure airport transfer pick up. We will not be held liable if you fail to catch the seat in coach arrangement resulting in an unnecessary incident.
ISLAND HOPPING – Passenger has to follow the whole scheduled itinerary. If a passenger decides not to attend the Complimentary/Free Island Hopping, no refund will be given. Free or Promotional “ADD-ONs” have no monetary value.
PERSONAL BELONGINGS – Passengers are responsible for the safety of their own belongings. We accept no responsibility for the loss or damage of personal belongings.
REQUIREMENTS – Please make sure to have all the necessary Travel and Health documents in traveling in the NEW NORMAL to have a hassle-free vacation. Travel Bug Travel and Tours will not be liable for any misfortune event.
HOTEL RULES
Hotel Standard Check in time is at 02:00 – 03:00 PM and the standard check-out time is 12:00 NN
Early Check-in is subject to room availability and surcharge. Late checkouts will automatically charge one (1) night.
All room categories (bed configuration) and special requests are subject to availability upon check-in.
Damage and Loss of Hotel Key Cards, Bedsheets and Towels, and Consumption of Food and Drinks in the Mini-Fridge-Bar and other Incidental Expenses are NOT included in the Tour/Travel Package & these are charged to the Client.
Incidental Charge: Most of the hotels are requiring a security deposit upon check-in. Return of deposit will be processed upon check out if no damages have been incurred during your stay.
CONFIRMATION OF ACCEPTANCE
By Booking with Travel Bug Travel and Tours you are acknowledging that you have read our terms and conditions and you agree to be bound by them.
